Add Conversation Intelligence capabilities to Vonage’s interactive experiences
About Vonage Integration
Easily add Conversation Intelligence capabilities to Vonage’s interactive live video call experiences across mobile, web and/or desktop with the Symbl.ai Web SDK. Enable AI-driven conversation capabilities such as: intelligent speech-to-text functionalities, contextual insights extraction, domain specific insights detection, and advanced conversation analytics
Vonage Integration features
The Symbl.ai Web SDK provides a comprehensive suite of out-of-the-box Conversation Intelligence capabilities for integrating with your Vonage app experiences:
Transcription Plus: Intelligent speech-to-text capabilities, converting speech from video and/or live audio streams into transcripts, complete with markdown formatting and speaker separation.
Conversation Topics: Auto extract and organize all your conversations by topics Sentiment Analysis: Easily conduct sentiment analysis on any conversation, at the sentence and topic levels.
Action Items: Enable auto detection of specific outcomes recognized in a conversation that requires one or more speakers to act on.
Follow-ups: Auto detect follow ups —a type of action Item with connotations to follow up a request or a task (e.g. sending an email or making a phone call or booking an appointment or setting up a meeting).
Questions: Auto detect and identify explicit questions or requests for information that comes up during the conversation.
Custom Trackers: Track the occurrences of unique and contextually similar keywords or phrases to identify emerging trends and insights specific to your business and use cases.
Conversation Analytics: Analyze and measure speaker interaction and conversation patterns metrics such as: speaker ratio, talk time, silence, pace, overlap and more.
Auto Summarization: Auto summarize discussions and meetings from any video or audio interaction.
- Enabling Live Captions in Vonage Video - Vonage Blog
- Symbl.ai Docs
- Symbl.ai Web SDK - NPM
Vonage Integration pricing
See Symbl.ai pricing for more details