Easily add Conversation Intelligence capabilities to Twilio’s interactive live video call experiences across mobile, web ad/or desktop with the Symbl.ai Web SDK or raw WebSocket communication. Enable AI-driven conversation capabilities such as: intelligent speech-to-text functionalities, contextual insights extraction, domain specific insights detection, and advanced conversation analytics.

Key Features:

Symbl.ai provides a comprehensive suite of out-of-the-box Conversation Intelligence capabilities for integrating with your Twilio app experiences:

• Transcription Plus: intelligent speech-to-text capabilities, converting speech from video and/or live audio streams into transcripts, complete with markdown formatting and speaker separation.

• Conversation Topics: Auto extract and organize all your conversations by topics.

• Sentiment Analysis: Easily conduct sentiment analysis on any conversation, at the sentence and topic levels.

• Action Items: Enable auto detection of specific outcomes recognized in a conversation that requires one or more speakers to act on.

• Follow-ups: Auto detect follow ups —a type of action Item with connotations to follow up a request or a task (e.g. sending an email or making a phone call or booking an appointment or setting up a meeting).

• Questions: Auto detect and identify explicit questions or requests for information that comes up during the conversation.

• Custom Trackers: Track the occurrences of unique and contextually similar keywords or phrases to identify emerging trends and insights specific to your business and use cases.

• Conversation Analytics: Analyze and measure speaker interaction and conversation patterns metrics such as: speaker ratio, talk time, silence, pace, overlap and more.

• Auto Summarization: Auto summarize discussions and meetings from any video or audio interaction.

Resources:

• How-to Build a Twilio Video React App with Closed Captioning and Transcription - Symbl.ai blog
• Multi-party Twilio Video demo app - github
• Symbl.ai docs
• Twilio Video docs - Twilio docs

See Symbl.ai pricing for more details