Developers building the leading edge of voice, video, chat, or broadcast experiences with Agora are now in a position to take its Software-Defined Real-Time Network (SD-RTN) to the next level of real-time engagement (RTE) with Symbl.ai’s Conversation Intelligence platform.

Developers building on Agora can extend their RTE applications to truly understand natural human conversations across video, audio and messaging channels at scale. Easily enable speech-to-text and contextual understanding capabilities across all channels.

Key Features:

By using the Symbl Web SDK with the Agora Video Call SDK capabilities you benefit from the following out-of-the-box Conversation Intelligence capabilities:

Transcription Plus: Speech-to-Text capabilities converting speech from a live audio stream into text for each speaker in the meeting.

Action Items: An action item is a specific outcome recognized in the conversation that requires one or more people in the conversation to act on it in the future.

Follow-up: This is a category of Action Items with a connotation to follow up a request or a task (e.g. sending an email or making a phone call or booking an appointment or setting up a meeting).

Questions: Explicit question or request for information that comes up during the conversation, whether answered or not, is recognized as a question.

Conversation Topics: The most relevant topics of the discussion from the conversation that is generated based on the combination of the overall scope of the discussion. Sentiment Analysis: Sentiment analysis over each Topic that is being discussed in the conversation.

Custom Trackers: Trackers (custom business intents) allow you to track the occurrence of certain keywords or phrases in a conversation so you can identify emerging trends and gauge the nature of interactions. You can define keywords or phrases in a Tracker and Symbl will return messages that contain the same or contextually relevant phrases.

Speaker Analytics: Provides you with functionality such as finding the speaker ratio, talk time, silence, pace, and overlap in a conversation. Summarization: Distills important messages and creates succinct Summaries for long conversations saving you time required to grasp the contents of a long video call.

Resources:

• Agora video and Chat SDK - Agora.io
• Symbl.ai + Agora Demo App - Github
• Build RTE Applications with Agora and Symbl.ai - Symbl.ai blog
• Symbl.ai Web SDK - NPM

See Symbl.ai pricing for more details